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EXCHANGE POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods. 

Additional non-returnable items:
* Health & Beauty products including fragrances in sealed packaging
* Gift cards
* Some personal care items

To complete your return, we require a receipt or proof of purchase or original order number information. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds 

To initiate a return, firstly, please contact our customer service team via email at

THSUK@OUTLOOK.COM

We will confirm acceptance of your return and provide you with a returns number. Please include this number with all communication and with in your returns package. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund when actioned. 

A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds can take varying lengths of time to show on a persons account so please do wait at least 3-5 days before contacting us. 

Late or missing refunds
If you haven’t received a refund yet, first check your original payment method account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service Thsuk@outlook.com.

Exchanges 
To exchange an item, please make contact with us first to ensure a suitable replacement is available. Due to the fast moving nature of our business, we cannot always guarantee that stocks will be held of the replacement product. Once you have made contact, we will confirm an exchange number, please then  send us an email at Thsuk@outlook.com and send your item to:

The Highstreet Store Uk

15B Margaret road, Leicester , LE5 4JD

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We aim to send out exchanges on the same day as received. 


Gifts
If the item was received as a gift, please ask the original purchaser to request any exchange or refund. We are unable to refund to any other account than the original payment account and method. 


Shipping
To return your product, you should please contact us via our email and request a return. We will then confirm to you a returns number which you must include with your product.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless agreed in advance with customer services.

If an item is being returned for being faulty, defective or a manufacturing issue, then this should be included in the original email to customer service and confirmation about returns costs will be made in the reply. We will send a returns label in those instances when an item is found to be defective or faulty. 

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. It is the responsibility of the sender to guarantee delivery.